Investigating - Third Party Incident:
We have found that Youtube has introduced a change or a bug related to playing their videos.
Temporary Workaround:
We’ve identified a temporary workaround that has successfully fixed this issue for many users, which suggests the problem is related to the application’s cached data.
Please try this workaround: https://portal.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/document/v1/view/4471e89e-9a35-4d6e-939c-8c9740c12f3e
This action effectively performs the “delete webview cache” command and does not delete your login credentials or important app data.
Next Steps
While this workaround should resolve the issue for now, we know it’s not a permanent solution. Our engineering team is working on a long-term fix which will be included in an upcoming app release.
We will keep you informed of any major updates.
Oct 28, 2025 - 14:07 CDT
We have found that Youtube has introduced a change or a bug related to playing their videos.
Temporary Workaround:
We’ve identified a temporary workaround that has successfully fixed this issue for many users, which suggests the problem is related to the application’s cached data.
Please try this workaround: https://portal.document360.io/86c4dfb2-4202-4f4a-97e1-d24441ae8c90/document/v1/view/4471e89e-9a35-4d6e-939c-8c9740c12f3e
This action effectively performs the “delete webview cache” command and does not delete your login credentials or important app data.
Next Steps
While this workaround should resolve the issue for now, we know it’s not a permanent solution. Our engineering team is working on a long-term fix which will be included in an upcoming app release.
We will keep you informed of any major updates.
Oct 28, 2025 - 14:07 CDT
Beam
Degraded Performance
Control
Operational
Support Portal
?
Operational
Website
?
Operational
Media Players
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.